FAQ

Each mask includes below items:

- 1 Purar Air Mask Shell | Classic
- 2 Purar Air Filters (1 PROTECT PLUS filter + 1 LITE COMFORT filter)
- 1 Travel Pouch

Yes, the mask is reusable and the outer shell can be washed.If you need to clean the shell of this product, wash it by hand and avoid drying in direct sunlight or in a tumble dryer.

The placeable inner filter (PROTECT PLUS filter and LITE COMFORT filter) of this product is not washable. When the filter is damaged, deformed or dirty, or when you feel that the breathing resistance increases significantly during use, please replace the filter immediately.

There are many variables to establishing a precise filter life, such as the amount of pollution in your area. Both of the PROTECT PLUS filter and LITE COMFORT filter can last up to 100 hours on average and it is suggested to change the filter every 2-3weeks at the latest for maximum hygiene standards.

When the outer shell is used together with the comfortable inner filter, it achieves a good balance between air permeability and filtration efficiency. Among the replaceable inner filters, PROTECT PLUS has been tested according toGB2626-2019 and certified as KN95 level, similar to N95 or FFP2 mask, which can effectively filter more than 95% of 0.3-micron particles, such as PM2.5, smog, pollen, allergens, and bacteria. PROTECT PLUS is suitable for densely populated medium and high-risk environments. While LITE COMFORT has better breathability and has been tested according to GB2626-2019 and certified as KN90level, similar to N90 or FFP1 mask. LITE COMFORT can effectively filter more than 90% of 0.3-micron particles, and is suitable for low-risk environments.

SIZE:
There are 2 sizes available for mask and replaceable filter – size S and L.

COLOUR:
For Purar Air mask, there are 6 colours are available which includes Blue, Black,Burgundy, Grey, Pink & Mauve.
For the replaceable filter, there are 4 colors available which are Yellow, Blue, Red and Grey.

Yellow filter is for for Blue,Grey and Mauve Purar Air Mask;
Blue filter is for for Black Purar Air Mask;
Red filter is for for Burgundy Purar Air Mask;
Grey filter is for for Pink Purar Air Mask;

For the best possible protection, please wear the mask correctly and ensure that the mask fits the face completely before use. Facial hair may cause air leakage. Please check the size guide, product assembly and wearing instructions here.

PROTECT PLUS has been tested according to GB2626-2019 and certified as KN95 level, similar to N95 or FFP2 mask, which can effectively filter more than 95% of 0.3-micron particles, such as PM2.5, smog, pollen, allergens, and bacteria. PROTECT PLUS is suitable for densely populated, medium and high-risk environments. 

LITE COMFORT has a better breathability and has been tested according to GB2626-2019and certified as KN90 level, similar to N90 or FFP1 mask. LITE COMFORT can effectively filter more than 90% of 0.3-micron particles, and is suitable for low-risk environments.

Purar face mask has passed the stringent test standards under:

GB2626-2019 certified as KN95 level, similar to an industrial N95 or FFP2 mask.
REACH Regulation(EU-Chemicals-Law) 

The protective mask shell may only be used in combination with the replaceable inner filter "Purar AirFilter" for safe use. This product is neither a breathing mask for industrial or medical use. This product is not suitable for workplaces with open flames (such as welding, casting, etc.). Do not wear this product in an environment that lacks oxygen or has toxic gas.

If you experience allergies such as itching or spotted rash during use, stop using it. Patients with breathing difficulties (such as asthma, emphysema), pregnant women or the elderly should use product with caution or consult a doctor before use. This product is a personal hygiene product, please do not share it with others.

Please store this product in a temperature range of -10°C to 40°C, a relative humidity of less than 80%, in a clean, without direct sunlight and dry environment, away from fire and pollution. If the product is not used frequently, it is recommended to store it in the travel pouch and avoiding product deformation during storage.

We currently shipped to US, Singapore, France, Italy and China. Stay tuned as we work on shipping to more areas!

Our mask is a hygiene product and can only be returned if unopened in the original packaging. If you have opened the package and are not satisfied with our product, please write to support@mh-purar.com and we will do our very best to help you out on a case-by-case basis. You can also refer to our Returns and Refund page for more details.

1) When you place an order, you will be required to provide information such as your address and billing details. You shall ensure that such information is kept current. We shall have no responsibility or liability for inaccurate information or information that later becomes outdated, and shall have no obligation to make efforts to determine the correct contact or shipping details. You can update your information at any time prior to your product being shipped by sending an email to support@mh-purar.com.

2) Terms and conditions will be subjected to change without prior notice.

3) You have accepted these terms and conditions once you have placed an order.

Our Purar Air Mask is tested according to standard GB 2626-2019.

PROTECT PLUS is certified as GB2626-2019 KN95, LITE COMFORT as GB2626-2019 KN90.

All the material used is tested and compliant with REACH regulation of the European Union.